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Owned and operated by Upslope Living, our team is ready to answer questions about patio sets, pergolas, simulators, and more.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. Larger items like patio furniture sets, pergolas, and smith machines may ship via freight carrier, and our team will keep you updated with tracking details.
How much does shipping cost?
We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). There is no order minimum required. Once your order ships, you will receive a confirmation email with tracking information.
What is your return policy?
We offer 30-Day Returns on eligible items. If something does not meet your expectations, please refer to our Return Policy page for full details on how to start a return or exchange.
Can I exchange an item for a different option?
Exchanges are handled through our returns process. Simply initiate a 30-Day Returns, and our team can help you select an alternative product such as a different patio set configuration or pool table finish.
How do I know which patio furniture set or pergola fits my space?
Every product listing includes detailed dimensions and specifications. If you need help choosing between sizes or styles for your deck, patio, or backyard, send us a message with your space measurements and we will point you in the right direction.
Do your smith machines and golf simulators require professional assembly?
Assembly requirements vary by product and are noted on each listing. Many of our smith machines and golf simulators include detailed instructions for at-home setup, though some customers prefer professional installation for larger units.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Fast Response
Our support team aims to reply to every inquiry within one business day.
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Your personal and payment information is protected with industry-standard encryption at every step.
Free Continental Shipping
Most orders ship free within the Continental U.S., with no order minimum required.
30-Day Returns
Not the right fit for your space? Our 30-Day Returns window gives you peace of mind, backed by our return policy.
